Pasquini Performance Warranty

Attention! Please do not send your equipment to us for repair without first contacting us to diagnose your machine and issue a warranty return authorization. All equipment shipped without valid authorization will be subject to refusal at our warehouse.

All espresso machines and grinders we sell are manually bench-tested by our technicians before leaving our warehouse. However, when necessary, we will provide warranty service for all new home espresso machines and grinders purchased from us for the period of time as specified on the item page* beginning at the date of receipt of the item(s).

*Warranty duration is displayed under the "Key Features" section of each machine and grinder.

What is Covered by the Pasquini Performance Warranty:

• Parts and labor caused by any defective parts within the designated warranty duration of said product.
• Shipping expenses to and from Pasquini Coffee Co. within the first 30 days.
• Prima Services machines receive additional travel expense warranty if the machine is located within LA County limits.
• Aftersales support via phone and email for any direct sale purchases.
• La Marzocco Linea Mini warranty is handled exclusively by La Marzocco USA for all Linea Mini's used in a residential environment.
• Linea Mini's used in a commercial environment (coffee cart, small cafe, etc) have a parts only warranty and labor/travel expenses are not covered.
• Shipping damages for machines shipped directly by Pasquini Coffee Co.

The Pasquini Performance Warranty does not cover:

• Shipping expenses to or from our repair center after the first 30 days of ownership.
  • Machines with the "Prima Services" tag do come with limited travel coverage for Los Angeles County.
  • Pasquini Coffee Co. does not cover travel expenses for in-home warranty requests.
• Labor charges by a 3rd party technician service.
• Damage due to calcium/scale buildup from using unfiltered, hard water (see our water usage guide);
  • a water test kit can be purchased to verify water quality.
• Shipping damages for equipment not shipped directly by Pasquini.
  • Please ensure to pack all machines to the shipper's regulations and place insurance on the shipment equal to the value of a new machine.
• Any spare parts installed directly by the end user.
• Misuse, or issues that are preventable with regular maintenance and care, including but not limited to:
  • lack of regular cleaning of the milk frothing components
  • lack of regular maintenance of the machine's brew group
  • clogged or damaged grinder shoot
  • damaged internal components caused by improper descaling
• Normal wear and tear on the machine or its parts, including but not limited to:
  • replacement of group, steam, or water gaskets
  • scratches, dents, or other surface marring of any components
  • replacement of grinder burrs
• Regular maintenance, including but not limited to:
  • descaling
  • cleaning of the milk frothing components
  • backflushing (see our guide to backflushing)
• Acts of God, such as but not limited to, lightning, flood, power outages and surges, or fire

Please be advised that the following actions will void your warranty:

• attempting to repair your machine without our authorization;
• allowing calcium damage due to improper scaling;
• damaging your machine by improperly installing replacement parts;
• transporting and using your machine outside of the United States.
• using a residential machine in a commercial environment*
  • Select machines carry a limited parts warranty for use in a commercial environment. Unless the item card specifically calls out "commercial use" warranty, using any machine in a commercial environment will void your warranty.

**NOTE: Shipping to Alaska, Hawaii, APO/military addresses or outside of the US is not covered by the warranty; in these cases, the customer is responsible for shipping costs in both directions.

Notice to Consumers in California – Warranty Repairs of Consumer Goods

This product is a consumer good intended for personal, family, or household use and is subject to the provisions of the Song-Beverly Consumer Warranty Act (California Civil Code §§ 1790–1795.8).

A buyer of this product in California is entitled to have the product serviced or repaired during the applicable warranty period. The warranty period will be extended for the number of whole days that the product is out of the buyer's possession for warranty repair.

If a defect covered by the warranty exists within the warranty period, the warranty will not expire until the defect has been repaired. The warranty period will also be extended if warranty repairs are not completed due to delays beyond the control of the buyer, or if the repairs do not remedy the defect and the buyer notifies the manufacturer or its authorized service representative of the failure within 60 days after completion of the repairs.

If, after a reasonable number of attempts, the manufacturer or its authorized service representative is unable to repair the defect, the buyer may be entitled to either a replacement product or a refund of the purchase price, in accordance with California law. Any refund may include a reasonable allowance for the buyer's use of the product prior to the first repair attempt, as permitted by law.

These rights are in addition to, and do not limit, any other rights or remedies available to the buyer under California law.